Refund Policy

Return and Refund Policy

Scope and Intent This Return and Refund Policy applies to all purchases made through the Official focus website.

Contact Information For questions about returns and refunds, please contact our customer service via:

Email: customerservice@officialfocus.com
Address: Minosstraat 3, 5048 CK Tilburg

Return Window Customers have the right to cancel their purchase and return the product within 21 days of the order date. Returns must meet the conditions outlined below to be eligible.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service at customerservice@officialfocus.com with your order number and reason for the return.

  2. Return Authorization: After reviewing your request, we will provide detailed instructions and, if applicable, a prepaid shipping label.

  3. Packaging and Shipping:

    • The ring must be returned in the original, undamaged packaging, including all accessories and manuals.

    • Include the return authorization form and any required supporting documents.

    • Download and print the return label from the link provided in our email.

    • Once your return has arrived at our warehouse, we will process the refund within 7 working days.

Return Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any way.

  • For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.

Specific Return and Refund Conditions

  • Returns Due to Change of Mind: Customers may return the product within 21 days if it is unused, undamaged, and in the original packaging.

  • Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Arissio will cover the return shipping costs and provide a replacement product or refund.

  • Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

  • Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

  • Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

  • Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Sizing Kit and Return Policy

  • Customers have the option to receive a sizing kit before ordering the final ring size. As a result, incorrect sizing is not considered a valid return reason.

Timelines

  • Return Window: Returns must be reported and shipped within 21 days of ordering the product.

  • Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days. A confirmation email will be sent.

  • Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

  • Refund Period: Once the return is approved, it takes up to 7 business days to process the refund to the original payment method.

  • Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy The following products cannot be returned:

  • Custom or personalized items

  • Rings that show signs of use (scratches, stains, or other damage)

  • Products missing parts or accessories (such as a charger or manual)

  • Products where software modifications have been attempted (e.g., jailbreaking or firmware modifications)

Shipping Method and Costs

  • Shipping Method: DHL, PostNL DPD:
    Restocking Fees: €1,20

Legal Rights This policy does not affect any applicable legal rights.